Toll free: 877.607.2471, or support@communitysafe.com

Customer Care

From our intensive hands-on training process and dedicated account consultants, to a friendly 24/7 Help Desk and our ongoing services commitments — CommunitySafe’s support is personalized with industry expertise and the sharing of best practices.

Training is conducted live via the web and over the phone. In person training is also available, but rarely necessary. The application itself offers a step-by-step guide to how to manage lists and deliver communications. Live support is always available should you need assistance.

Continuous communication and strong dedication are key ingredients to building relationships. CommunitySafe’s team will work diligently to assist you in building business policy, setting up your account in a way that is right for you and helping you to send the right messages, at the right time, through the right channels, creating a more informed, safer community.

Reporting

Your reports are produced online in real time so you always know the status of your communications. From an overall summary, to detail information at an individual level, you’ll know who answered and how. Reports will even show you how much of your message was actually listened to. You’ll also know who didn't answer, and why, so you can maintain the most accurate lists possible.

List Management

Let’s face it, you have a lot on your plate. Providing integration and the ability to manage lists directly through a simple cut and paste makes your job easier. The campaign wizard makes sending communications online a simple step-by-step process. And the fact you can record a voice message, select your distribution list and send the message from anywhere with just a phone makes delivering messages to your community easy too!